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Frequently Asked Questions
General questions
LightCove is a design-led lighting brand specializing in handcrafted brass fixtures. Our goal is to create lighting that blends timeless design with everyday functionality.
LightCove is registered in the United States and operates as a global online brand. Our products are designed by our team and produced in collaboration with skilled artisans in India.
We offer a curated selection of handcrafted lighting pieces, including :
- Wall sconces
- Ceiling lights
- Flush mounts
- Pendant lights
- Custom brass fixtures
Yes, most of our lights can be customized in finish, size, or projection.
Available finishes include Polished Brass, Brushed Brass, Antique Brass, Matt Black, Polished Chrome, Brushed Chrome, Raw Brass, and more.
Production & origin
All LightCove fixtures are handcrafted in India by our partner workshop specializing in brass lighting.
Each piece is produced in small batches using traditional techniques for long-lasting quality.
Orders are shipped directly from our partner logistics center in India, ensuring full quality control before dispatch.
Shipping & delivery
Yes, we offer worldwide shipping with DHL express.
Typical delivery takes 2-6 business days once your order has been processed.
During holidays or busy periods, processing may take slightly longer.
Once your order has shipped, you’ll receive an email with a tracking link to monitor its progress.
We offer free worldwide shipping on all orders.
If additional fees apply, they will be displayed at checkout.
It's possible depending on the country, buyers are responsible for any customs duties or import taxes that may apply.
LightCove is not responsible for delays or charges related to customs clearance.
Returns & refunds
We accept returns within 30 days of delivery for unused, undamaged items in their original packaging. Shipping cost to ship it back is at customer cost.
Please refer to our Return Policy page for full details.
Contact our team at info@lightcove.store with your order number and reason for return.
We’ll provide you with the return address and next steps.
Refunds are processed within 10–15 business days after we receive the returned product.
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Orders & payments
We accept major credit cards, PayPal, and secure checkout options via Shopify Payments.
Orders can be modified within 24 hours of being placed.
After this period, we cannot guarantee changes due to production scheduling.
Absolutely. We use SSL encryption and trusted payment gateways to protect your data.
Support & assistance
You can reach us anytime at info@lightcove.store.
We usually respond within 24 hours (Monday to Saturday).
Yes, every fixture includes a detailed installation guide.
We also provide assistance via email if you need help during installation.
Please contact us immediately with photos of the issue.
We’ll arrange a replacement or refund as quickly as possible.
Additional information
Yes, all LightCove fixtures are UL/CE compliant, making them safe for both US and EU installations.
Yes, we collaborate with interior designers, architects, and contractors.
If you are a professional, you can apply to our trade program.
Please contact us for trade inquiries at info@lightcove.store.