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Frequently Asked Questions
General questions
LightCove is a design-led lighting brand specializing in handcrafted brass fixtures. Our goal is to create lighting that blends timeless design with everyday functionality.
LightCove is registered in the United States and operates as a global online brand. Our products are designed by our team and produced in collaboration with skilled artisans in India.
We offer a curated selection of handcrafted lighting pieces, including :
- Wall sconces
- Ceiling lights
- Flush mounts
- Pendant lights
- Custom brass fixtures
Yes, most of our lights can be customized in finish, size, or projection.
Available finishes include Polished Brass, Brushed Brass, Antique Brass, Matt Black, Polished Chrome, Brushed Chrome, Raw Brass, and more.
Production & origin
All LightCove fixtures are handcrafted in India by our partner workshop specializing in brass lighting.
Each piece is produced in small batches using traditional techniques for long-lasting quality.
Orders are shipped directly from our partner logistics center in India, ensuring full quality control before dispatch.
Shipping & delivery
Yes, we offer worldwide shipping with DHL express.
Each piece is handmade to order, then shipped by express courier with tracking. Total delivery time is about 10-15 business days.
During holidays or busy periods, processing may take slightly longer.
Once your order has shipped, you’ll receive an email with a tracking link to monitor its progress.
We offer free worldwide shipping on all orders.
If additional fees apply, they will be displayed at checkout.
United States: import duties are prepaid by us. Nothing to pay on delivery.
Other countries: import duties and taxes may apply depending on your country, and are collected by the carrier on delivery. Contact us before ordering for an estimate.
Returns & refunds
Each piece is handmade to order for you, so please choose carefully.
A return is possible only if the item is unused, uninstalled, complete and in its original packaging, and requested by email within 30 days of delivery. Return shipping to our workshop is at your cost and can be significant. Custom pieces (custom size, length, finish or color) cannot be returned.
If your item arrives damaged or defective, we fix it at no cost to you.
Please read our Return Policy before you order.
Email info@lightcove.store with your order number, the reason and photos of the item. Please do not send anything back before we reply: items sent back without our instructions cannot be refunded.
As soon as the tracking shows your return delivered to our returns center, we refund you within 5 business days to your original payment method.
Orders & payments
We accept major credit cards, PayPal, and secure checkout options via Shopify Payments.
Contact us as soon as possible at info@lightcove.store: we can change your order until production starts.
You can cancel free of charge before your order ships, and we refund you in full within 2 business days.
Absolutely. We use SSL encryption and trusted payment gateways to protect your data.
Support & assistance
You can reach us anytime at info@lightcove.store.
We usually respond within 24 hours (Monday to Friday).
Yes, every fixture includes a detailed installation guide.
We also provide assistance via email if you need help during installation.
Please email us within 7 days of delivery with your order number and photos of the item and the box.
We will send a replacement part, a new piece or a refund, at no cost to you. In most cases you will not need to send anything back.
Additional information
Our fixtures are built with UL-approved components for the US market and CE-certified components for Europe.
Yes, we collaborate with interior designers, architects, and contractors.
If you are a professional, you can apply to our trade program.
Please contact us for trade inquiries at info@lightcove.store.